Booking and appointment policy

Our policies help us respect each patient’s time and prepare for personalized care. Please review these terms before reserving your appointment.

Appointments and consultations

Appointments may be scheduled through our secure booking portal or by contacting the office. All new patients complete a consultation before beginning treatment. This allows us to evaluate skin, hair, or scalp concerns, review relevant history, discuss goals, and develop an individual plan. Some treatments may require additional assessment or medical clearance.

How to Cancel or Reschedule

Please contact Incluskin Dermatology through one of our accepted communication channels:

Phone/Text: 917-773-8119
Email: incluskin@incluskin.net
Location: 205 East 125th Street, Suite 129, Harlem, NY
Website: incluskin.net
Patient Portal: Available through our online patient portal

For cancellations, the time the request is received through an accepted cancellation channel determines whether the required notice period has been met.

Please avoid including sensitive medical information in ordinary email or text messages.

Deposits

Medical dermatology appointments for patients using insurance require a $50 non-refundable deposit. Self-pay medical and cosmetic appointments require a deposit of 50% of the scheduled service total. Certain specialty treatments or packages may require an additional deposit, which is explained before booking. Deposits are collected when the appointment is reserved and applied toward the cost of the scheduled appointment.

Payment

Remaining balances are due when services are provided unless a prior arrangement has been approved. The practice accepts major credit and debit cards, HSA/FSA, Cash payments when applicable, and approved financing for qualifying treatments. Financing eligibility and terms are determined by the financing provider.

Cancellations and rescheduling

Please provide at least 24 hours’ notice to cancel or reschedule. Appointments cancelled with less than 24 hours’ notice or missed without notice may result in loss of the deposit. Medical appointments may also incur a $50 no-show or late cancellation fee. Cosmetic deposits are non-refundable and may be forfeited for late cancellations or missed appointments. Repeated missed appointments may require full prepayment before future scheduling.

Late arrivals

If you arrive more than 15 minutes late, your appointment may need to be rescheduled depending on availability. If the visit can be accommodated, the time available may be reduced. Arriving too late to be seen is treated as a missed appointment and the cancellation policy applies.

Refunds and retail exchanges

Consultations, completed services, and treatment packages are non-refundable under the practice’s supplied policy. Individual results cannot be guaranteed. Unused prepaid services may be transferred only at management’s discretion and under applicable practice policies. Unopened retail skincare products No refund only store credit. may be eligible for exchange within the practice’s stated return period, subject to management approval.

Treatment packages

Packages are non-refundable and cannot be divided between patients. Transfers require management approval. Some packages have expiration dates 6 months, which must be disclosed before purchase. Packages must be paid in full or financed through an approved option before treatment begins. Missed appointments within a package may result in forfeiture of that session.